Privacy Policy
This Privacy Policy describes how Tribe, its subsidiaries, and affiliates (collectively, "Tribe," "we," or "us") collect, use, and share personal information that we obtain from and about users of our app, website, or other online or mobile services that link to this Privacy Policy (collectively, the "Services"). In some cases, certain services or features of the Tribe app may require their own unique Privacy Policy. If this is the case, we will provide a link to that policy so you can review it separately from this Privacy Policy. We understand the importance of making our Privacy Policy easy to understand. To help you navigate through our policy, we have provided a list of summaries below. Please note that these summaries are not part of the official policy and should not be taken as a substitute for reading the entire policy carefully. If you would like to read a particular section of our Privacy Policy, you can use the list below to easily jump to that section.
Information We Collect
- How We Use Your Information
- How We Share Your Information
- Other Information
- Your Rights and Choices
- Contact
1. Information We Collect
At Tribe, we understand that developing meaningful connections requires some basic information about you, such as your profile details and the types of people you're interested in meeting. In order to provide the best possible service, we may also collect information about how you use our app, such as access logs. Additionally, we may obtain information from third-party sources, such as social media accounts, if you choose to link them with your Tribe profile. For more details about the information we collect and how we use it, please see the section below.
1.1 Information You Provide To Us
We may collect information that you provide to us when you register for an account, use certain features of our Services, or communicate with us. This includes: Account Creation Information: When you create an account, you provide us with your phone number, email address, age, gender, date of birth, and nationality. Additional Profile Information: To complete your profile, you can also share additional information on your bio, hobbies and interests, and photos, which may require access to your camera or photo album. Optional Personal Information: You have the option to share extra information like employment status, education background, relationship status, MBTI type, and horoscope, which we will use for the purposes identified in our Privacy Policy. Surveys and Market Studies: When you participate in surveys, focus groups, or market studies, we collect your insights, responses, and testimonials. Group Reviews: When you participate in writing group reviews, we collect your insights and testimonials based on your experience. Promotions and Events: If you participate in our promotions, events, or contests, we collect the information you use to register or enter. Customer Care: If you contact our customer care team, we collect the information you provide during the interaction. Information About Others: If you share information about other people, we process it on your behalf to complete your request. Chat and Content Processing: We process your chats and published content to operate and secure the services and keep our community safe.
1.2 Information We Collect From Others
We may obtain information about you from various sources, including third-party providers. These providers are required to obtain your consent or have a legal obligation to share your information with us. Some examples of the sources we may collect information from include: Social Media Services: If you sign up or log in to your Tribe account using a social media service, we may obtain certain information from that service, such as your name and other account details, to enhance your experience on our platform. Additionally, if you use the sharing feature on our platform, we may also have access to your third-party account information. For instructions on how to enable or disable the connection between your third-party account and our platform, please refer to this article. Member Content: Apart from the information you give us directly, we may also receive information about you from other sources, including Tribe’s users. Tribe’s users may provide us with information about you when they interact with you or when they submit a report that involves you. Our Corporate Affiliates: Our current or future corporate parents, subsidiaries, or affiliates may provide us with information about you. Information From Third-Party Sources: To give you personalized recommendations, we may gather information about you from publicly and commercially available sources, such as third-party publishers, advertising networks, and service providers that help us manage ads on our and other sites. We may also obtain information from other third parties as permitted by law. If you want to learn more about the data we collect from these sources, please email us at contact@tribeapp.info.
1.3 Information Automatically Collected When You Use Our Services
When you use our services, this generates technical data about which features you have used, how you have used them and the devices you use to access our services. See below for more details. Usage Information: This includes data about how you use the services, such as when you log in, which features you use, actions taken, information shown to you, referring webpages, and ads you interact with. It also includes information about your interactions with other members, such as who you connect and interact with and when you exchange messages. Device Information: Tribe collects information about the device(s) you use to access the services, including hardware and software information like IP address, device ID and type, app settings and characteristics, app crashes, advertising IDs, and identifiers associated with cookies or other technologies that may uniquely identify a device or browser. Information Collected By Cookies And Similar Technologies: Tribe uses cookies and similar technologies like web beacons, pixels, and SDKs to recognize you and/or your device(s). You can read Tribe's Cookie Policy for more information on why they use these technologies and how you can control their use. Do Not Track (DNT) feature: Some web browsers have a DNT feature that tells a website you do not want your online activity tracked. However, not all browsers offer this feature and DNT signals are not uniform. For this reason, many businesses, including Tribe, do not currently respond to DNT signals. Other Information With Your Consent: Geolocation Information: When you use our services, we may collect specific information from you, including geolocation data, with your consent. This may include latitude and longitude data from your device, which we may collect even when you're not actively using our services, if you have given us permission to do so. If you choose not to allow us to collect this data, certain features of our services that rely on this information may not be available to you. Photo Verification Information: In addition, if you opt to participate in our photo verification feature, we may collect your face geometry data to ensure that you are who you say you are. This data may be classified as biometric information in some areas. To learn more about our photo verification process and how we use your face geometry data, please refer to our documentation. Other Information: We may collect various types of information from your device, including photos from your camera roll or calendar data, to enhance your experience on the Platform. Additionally, you may choose to share photos and videos with other members or engage in streaming features, and we may collect this information with your permission.
2. How We Use Your Information
Our primary purpose for utilizing your information is to provide and enhance our services. Moreover, we use your information to ensure your safety and the safety of our community and to offer you advertisements that may pique your interest. A more in-depth rationale for how we use your information, including real-life illustrations, can be found below.
2.1 Ensuring Platform Functionality
We may use your information to ensure that our platform functions properly and meets your needs. This includes personalizing your experience so that you can more easily find relevant content, events, and groups that match your interests.For example, we may use information such as your location, interests, and past activity on our platform to suggest groups or events that are more likely to be of interest to you. We may also use information you provide in your profile or through your activity on our platform to better understand what features and functionalities would be most useful to you, and to develop and improve our platform accordingly.
2.2 Connecting With Other Users
We may utilize your information to provide you with features and functionality that enable you to find and interact with other users on our platform. This includes recommending users who may share similar interests or preferences, showing profiles of other members to you, and allowing you to search for and connect with other members. Our goal is to help you build meaningful connections with other users and enhance your overall experience on our platform.
2.3 Enhancing Tribe Service
We may use your information to provide and improve our Services, which includes ensuring that our platform functions properly and meets your needs. Additionally, we may use your information to help you connect with other users, such as recommending you to other members, recommending other members to you, showing members' profiles to each other, and enabling you to search for and connect with other members. Furthermore, we may use your information to provide Tribe services, such as registering you and displaying your profile on Tribe features and apps, as well as administering your account on these new features and apps.
2.4 Advertising, Marketing Campaigns, and Other Uses
We use your information to improve your experience on our platform by providing you with personalized content, features, and sponsorships that match your profile and interests. This includes displaying relevant ads to you and analyzing their effectiveness. We may also communicate with you about products or services that may interest you, either from us or our advertising partners. This includes sending you marketing communications, subject to applicable law. Additionally, we use your information to facilitate contests and other promotions, and to carry out any other purposes described to you at the time we collected the information. We may combine your information with other data we collect for the purposes described in this Privacy Policy.
2.5 Improving User Experience Through Feedback
We may administer focus groups, market studies, and surveys to gather feedback and insights from our users. We may also review interactions with our customer care teams to identify areas for improvement and ensure that our services are meeting the needs of our users. By analyzing the data and feedback we receive, we can better understand how members are using our services and identify areas for improvement. This allows us to develop new features and services that better meet the needs of our users and enhance their overall experience with our platform. For example, if we notice that many users are interested in a particular topic, we may develop a new content category or search filter to make it easier to find relevant information.
2.6 Addressing Violations Of Terms of Use
We use your information to identify and address ongoing, suspected, or alleged violations of our terms of use, such as spammers, fake accounts, or users engaging in harmful behavior. This helps us better understand these violations and design countermeasures to prevent them in the future. We may retain data related to these violations for legal or regulatory purposes, and we reserve the right to enforce or exercise our legal rights as necessary. Additionally, we may communicate with individuals who submit a report about a potential violation to provide updates or request additional information.
2.7 Guaranteeing Legal Compliance
Depending on the type of information and the context in which we collect it, the legal basis for processing your personal data will vary if you are in a jurisdiction that requires a specific legal basis. Processing Information To Provide Our Services: Depending on the type of information and the context in which we collect it, the legal basis for processing your personal data will vary if you are in a jurisdiction that requires a specific legal basis. For instance, we process information about you in order to provide our services in accordance with our Terms of Service, such as allowing you to join groups, displaying your profile to other members, sending important service updates, and performing a contract. Legitimate Interests For Processing Information: We may process your information based on our legitimate interests, such as direct marketing, fraud prevention, network and information systems security, responding to your communications, operation of networks of groups by network administrators, and improving our Platform. We will not process your information if it overrides your rights. Processing Sensitive Information: If you voluntarily provide sensitive information about yourself, such as your health, religion, political views, or sexual identity, we may process this information depending on the settings of the group and your profile. Our legal basis for processing this sensitive information is either that you make it public or provide explicit consent. Legal Obligation To Process Information: In some cases, we may have a legal obligation to process your information or may need it to protect your vital interests or those of another person. For example, we may process your information if required by applicable law, regulation, legal process, or audits.
3. How We Share Your Information
We may share your information with third parties for a variety of purposes, including to provide services or features requested by you, to personalize your experience, to analyze usage and improve our services, and for marketing and advertising purposes. The types of third parties we may share your information with include advertisers, sponsors, service providers, and analytics companies. You can see the list of categories of third parties we may share your information with more below.
3.1 Our Platform
We share some of the information that we collect by displaying it on our Tribe according to user profile and account settings. Some information, such as username, is always public. Some information, such as employment and relationship status, is public by default, but can be hidden on our Tribe. Some information, such as group memberships, will always be visible to other members of that Tribe group, and may be public, depending on the settings of that group. We recommend that you check the group settings and what information will be available before joining the group to ensure that you are happy with the information that is visible to others. For more information, see this article on Account Privacy and Visibility and this article on Group Content Visibility.
3.2 Group Members
When you join a group on Tribe, you can view the group's content, including messages or posts shared by other members, as well as information about the group's members such as their usernames, profile pictures, and any other details they choose to share on their profile. Similarly, other members of the group can view your own profile, which may include your username, profile picture, bio, interests, and hobbies. Additionally, users can invite others to join their existing groups and may view other users' profiles, including their usernames and shared information like interests and hobbies. Please note that the privacy settings of the group, controlled by the group administrator, determine the extent of the information that is visible to other members of the group. While some groups allow all members to see all information, others limit the visibility of certain information to certain members or the group administrator only. We recommend reviewing the privacy settings of any group you join on Tribe to ensure you are comfortable with the level of visibility of your personal information to other members. If you choose to limit the audience for your profile or certain content or information, it will only be visible according to your settings. If someone reports a claim involving you (such as a violation of our Terms of Use), we may communicate the actions, if any, we took as a result of the report to the reporter. For a list of more information on how we share your information, please refer to our Privacy Policy.
3.3 Our Service Providers, Vendors, And Partners
We may use your information with our service providers, vendors, and partners to improve and enhance our services, as well as to collaborate with vendors for various services, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, and security operations. These service providers may access, process, and store your information on our behalf, subject to strict confidentiality obligations and our privacy and security policies, which ensure the confidentiality and integrity of your data. Moreover, we may use service providers to assist with certain business purposes, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, and some aspects of our technical and customer support. These service providers, including data analytics providers, may access, process, and store information about you on our behalf for the purposes we authorize, subject to confidentiality obligations. Additionally, we may share information we have collected about you with others or allow others to use technologies like cookies, web beacons, and device identifiers that collect information about your use of the Platform and other websites and online services, to provide analytic services and to serve ads for Tribe.
3.4 With Our affiliates
If Tribe is involved in any merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be shared, sold, or transferred as part of that transaction. Additionally, we may also share your information with current or future corporate parents, subsidiaries, or affiliates.
3.5 Social Sharing Functionality
Tribe offers a sharing feature that enables you to share groups that include other members' profiles with individuals who are not using our services. This means that you can opt to share the profile of a group you belong to with someone outside of Tribe. Similarly, other members of the same group can also share the group profile that may contain your profile with non-Tribe users.
3.6 Corporate Transactions
This section indicates that if there is a significant change in our company's ownership or control, such as a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, or bankruptcy, we may transfer your information to a new owner or controller. In such cases, your personal information may be considered a business asset and be transferred or acquired as part of the transaction. We will take reasonable steps to notify you of any such transfer and to ensure the confidentiality and security of your personal information during the transition period.
3.7 Compliance With Legal Obligations When Required
Tribe may disclose your information to comply with legal obligations, such as court orders, subpoenas, or search warrants, and in response to law enforcement investigations. Additionally, we may disclose your information if we reasonably believe it is necessary to prevent or detect crime or to protect the safety of any person. We take your privacy seriously and will only disclose your information in accordance with applicable laws and regulations. Furthermore, we may access, preserve, and disclose information about you, including message content, to government entities and other third parties if required by applicable law, regulation, legal process, or audits. We may also disclose your information if we believe it is necessary to prevent fraud or abuse, protect the rights, property, or safety of Tribe or others, or if your actions are inconsistent with our terms of service or related policies.
3.8 Enforcing Legal Rights
Liability Reduction: We may share user information if it could potentially reduce their liability in a lawsuit. This may involve sharing information with legal advisors, insurers, or other parties involved in the legal proceedings. Protection of Legal Rights: We may share user information to protect their legal rights and those of their members, business partners, or other relevant parties. This may involve sharing information with law enforcement or legal authorities to investigate potential illegal activity or suspected fraud. Agreement Enforcement: We may share information to enforce their agreements with users. This may involve sharing information with third-party service providers who help with enforcing the company's terms of service, or with other parties involved in resolving disputes or complaints. Prevention of Illegal Activity: We may share information to investigate or prevent illegal activity, fraud, or other wrongdoing. This may involve sharing information with law enforcement or legal authorities, or with third-party service providers who help with detecting or preventing such activity.
3.9 With Your Consent Or At Your Request
We may request your permission to share your personal information with third parties and will explain why we need to share it. We may also use and share non-personal information and hashed personal information in order to deliver targeted advertising and analyze and report on the ads you see. This information may be combined with additional non-personal or hashed personal information obtained from other sources. There may be instances when we will share your information with your permission or as required by law. For instance, your information may be shared with event sponsors and others as described when you attend an event. Similarly, when you participate in an event, your information may be made available to other group members and event organizers.
4. Other Information
4.1 Cross-border data transfers
Sharing of information laid out in Section 5 involves cross-border data transfers to the United States of America and other jurisdictions that may have different laws about data processing. When we transfer personal information outside of the EEA, the United Kingdom, Switzerland or other countries which data protection laws have been deemed adequate by the European Commission or other competent governmental body, we use standard contract clauses (standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data) or other appropriate transfer mechanism. We are currently in the process of reviewing transfers to our vendors and associated legal basis further to the recent Court of Justice for the European Union’s ruling on transfers of personal data to the USA.
4.2 Security
We take the protection of your information seriously and implement technical and organizational measures to safeguard it from unauthorized access, collection, use, disclosure, copying, modification, or disposal. For example, to ensure the security of your information, we utilize various Google services, such as Firebase Authentication, Firestore Database, and Storage, to store and synchronize user data securely. By using these services, we improve the functionality of our platform, provide a seamless user experience, and maintain strict security and privacy standards to safeguard your information.
4.3 Data Retention
We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other members. Note that we will close your account automatically if you are inactive for a period of two years. After your account is closed, we will delete your personal information, as laid out below: To protect the safety and security of our members, we implement a safety retention window of three months following account closure, or one year following an account ban. During this period, we keep your information in the event that it might be necessary to investigate unlawful or harmful conducts. The retention of information during this safety retention window is based on our legitimate interest, as well as that of potential third-party victims. Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:
We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for 10 years to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction and “traffic data”/logs for one year to comply with legal data retention obligations. We also keep records of consents members give us for five years to evidence our compliance with applicable law. We maintain limited information on the basis of our legitimate interest: we keep customer care records and supporting data as well as imprecise location of download/purchase for five years to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, information on the existence of past accounts and subscriptions, which we delete three years after the closure of your last account to ensure proper and accurate financial forecasting and reporting, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defence of legal claims, and data necessary to prevent members who were banned from opening a new account, for as long as necessary to ensure the safety and vital interests of our members. Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings).
4.4 Policy Scope
This Privacy Policy does not apply to any information that you have provided or made accessible to third parties, such as other members, including group organizers and network administrators, and others with whom you may share information about yourself. It's possible that our Platform may direct you to a third-party service, such as social media services, or a portion of our Platform may be controlled by a third party (typically through the use of a frame or pop-up window separate from other content on our Platform). The disclosure of any information to these third parties is subject to the relevant third party’s privacy policy. We are not responsible for the third-party privacy policy or content, even if we link to those services from our Platform or if we share information with these third parties. Members, including group organizers and network administrators, are directly responsible for complying with all requirements of applicable privacy laws in connection with the information that they obtain and process for the purposes of managing their contacts, organizing and communicating with groups, or administering networks.
4.5 Verification and Limitations of User Requests
To protect both you and our other members, we may ask you to provide proof of your identity before fulfilling any requests you make regarding your personal information. However, please note that we may reject requests if we are unable to authenticate your identity, if the request is invalid or unlawful, or if releasing the information may infringe on the rights of others, such as trade secrets or intellectual property. If you request information related to another member, such as copies of messages received through our service, we require the member's written consent before releasing the information. In this case, we may also ask the member to verify their identity. Please note that we may not be able to fulfill certain requests to object to or restrict the processing of your personal information if it prevents us from providing our service to you, such as in cases where we require your date of birth to ensure that you are 18 years or older.
4.6 Age Restriction
The Age Restriction policy refers to the requirement that users must be at least a certain age to use the Tribe platform. In this case, the minimum age is 18 years old. This means that if you are under the age of 18, you are not permitted to use the Tribe platform. The Age Restriction policy is in place to ensure that users of Tribe are legally able to consent to the collection and processing of their personal information, which is a requirement under privacy laws such as the GDPR and CCPA. Additionally, the Age Restriction policy helps to protect minors from potential harm that may occur through interactions with other users on the platform. Tribe may use various methods to verify a user's age, such as asking for date of birth during account creation or requesting identification documents. If a user is found to be under the age of 18, their account may be suspended or terminated. It is important for users to accurately represent their age when creating an account on Tribe, as misrepresenting age is a violation of the platform's terms of service. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.
4.7 Policy Revision
We may make changes to this Privacy Policy over time in order to continue providing you with the best possible experience on our platform. We will notify you of any modifications by publishing the most current version and revising the date at the top of this page. If we make any material changes that may affect your privacy rights, we will provide additional notice to you, such as sending an email or displaying a prominent notice on our Platform. Our goal is to keep you informed of any updates to our data practices, so you can stay informed about how your information is being used.
- Your rights and choices We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
5.1 Managing Personal Information
You can access, rectify, or remove any personal information associated with your account directly within the service by using the account settings and tools provided" means that as a user of the Tribe service, you have control over your personal information. You can access, edit, or delete any personal information that is linked to your account by using the account settings and tools provided within the service. This includes information such as your name, email address, phone number, and other personal details that you may have provided while using the service. This gives you the ability to manage your personal information on your own terms and ensure that the information associated with your account is accurate and up-to-date. It also allows you to exercise your right to privacy and control over your personal data in accordance with data protection laws and regulations.
5.2 Device Permissions
You can choose to allow or deny the collection or processing of specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications, and advertising identifiers. However, changing these settings may impact the functionality of our Platform or its features. You may also choose to allow us to view your geolocation on a continuous basis, only when using the app, or never, which enables us to provide you with location-based recommendations. For more information on how to adjust your device's location services, please refer to your device's guide. Additionally, Tribe uses various technologies such as cookies, web beacons, and device identifiers to collect information about your use of the app and other websites and online services. These technologies may be used by third parties as well. For more details on the use of cookies and other technologies, please refer to our Cookie Policy. This policy explains how these technologies work, what information they collect, and how to control or disable them.
5.3 Uninstall
If you decide to discontinue using Tribe, you can prevent further information collection by uninstalling the app from your device. You can follow the standard uninstall process for your specific device to do this. However, it's important to note that uninstalling the app does not automatically delete or close your account. If you wish to close your account and have your personal information removed from our systems, you will need to follow the account closure process outlined in our Privacy Policy.
5.4 Account Closure
If you decide to stop using the Tribe app and want to permanently close your account, you can easily do so by using the corresponding functionality provided directly on the service. This means that you can access the account settings and tools within the app itself to initiate the account closure process. Once you request to close your account, your personal information and data will be deleted, and you will no longer have access to any of the app's features or services. It's important to note that closing your account is a permanent action and cannot be undone, so make sure you have downloaded any important data or information before taking this step. If you have any questions or concerns about closing your account, you can contact Tribe's customer support team for assistance.
5.5 Promotional Messages
Tribe provides the option to opt-out of receiving promotional messages from the app. However, It is worth noting that even if you opt-out of promotional messages, you may still receive non-promotional messages, such as those about your account or ongoing business relations with Tribe. To manage the messages you receive from both Tribe and other members, you can adjust your communication preferences in your account settings. This can be done by selecting the unsubscribe link in the message you received or by accessing your account settings on the app. You will also receive a link to these settings when you first sign up and in subsequent messages.
- Contact If you have questions about this Privacy Policy, you have different options below:
Tribe contact@tribeapp.info